Eco2u NW · Appointment Setter

Pay & Commission

The recommended scheme, what it costs against Eco2u’s real unit economics, the definition of a qualified appointment that gets paid, and the two alternatives that lose.

The recommended scheme

Base + per-appointment + per-install. Three components, each doing a different job.

Component	Rate	What it's buying
Base retainer	£350 / month	Reliability. Someone who shows up at 9am, works the evening block and doesn't vanish when a week goes badly. Paid whatever happens.
Per qualified appointment held	£15	The daily engine. Note held, not booked — that one word is what stops the diary filling with rubbish.
Per install closed	£100	Skin in the game on quality. Ties them to the outcome Eco2u actually cares about.
Quality bonus optional	£100 / month	Paid only if show rate ≥75% and qualification accuracy ≥95% for the month. Cheap, and it aims them at exactly the right thing.

What that actually pays

Scenario	Held appts	Installs	Base	Appts	Installs	Bonus	Total / mo
Struggling	12	2	350	180	200	—	£730
Ramping (month 1–2)	20	4	350	300	400	—	£1,050
On target	40	10	350	600	1,000	100	£2,050
Flying	55	15	350	825	1,500	100	£2,775

Pay in GBP. Don't fix a rand figure in the contract — the exchange rate moves and you'd be renegotiating every quarter. Pay GBP into their account via Wise and let the conversion land where it lands. Quote the rand equivalent in the advert at the day's rate, because that's what makes it real to an applicant, and re-check it each time you refresh the ad. look up the live rate before posting

“Qualified appointment held” — the definition that gets paid

Money hangs off this phrase, so it has to be objective enough that nobody argues about it at month end. All six must be true.

The customer is the homeowner, and every decision-maker was on the call.
The property clears the qualification gate — house not flat, no disqualifying dormers, roof sound, room for 6+ panels, inside the install area.
They know it is a paid install, not a grant.
The booking carried all six required fields — name, full address, mobile, email, bill figure, roof verdict.
A handover card was posted in the group chat before the appointment.
Ryan held the call and got a real conversation — not a voicemail, not thirty seconds and a hang-up.

Situation	Pays?
Customer showed, qualified, Ryan had the conversation	Yes
Ryan cancelled or moved it	Yes — not the setter's fault
Customer no-showed, setter rebooked it, second one held	Yes — once, not twice for the same household
Customer no-showed and never rebooked	No
Turned out to be a renter, a flat, a dormer bungalow or a grant-chaser	No — that's a qualification miss
Booked with fields missing or no handover card	No
Qualified properly, Ryan quoted, customer said no	Yes — closing isn't the setter's job

The setter does not chase the show — the CRM does. Booking in the CRM creates the Teams meeting and fires a confirmation by WhatsApp, SMS and email, then reminders at one day, one hour and five minutes before. Seven touches, all automated. So “paid when it is sat” is not asking them to carry something outside their control: their lever is the quality of the booking — correct email and mobile, a slot today or tomorrow, both decision-makers on it, and expectations set properly. That is what the fee is actually buying.

Ryan is the referee, and it's a same-day job. He marks every appointment in the group chat on the day. Disputes get settled that week, in the chat, not in a month-end argument — by then nobody remembers the call.

Terms, in plain English

Term	Position
Status	Independent contractor, not an employee. Responsible for their own South African tax. get the agreement reviewed — see the hiring page
Trial	Two weeks, paid at the full rates, reviewed at the end. Either side can walk with no notice during it.
Notice after trial	Two weeks either way.
Hours	Around 35–40 a week, UK time, including the 5–8pm evening block. Committed hours, not “whenever suits”.
Base paid	Monthly in arrears, last working day.
Appointment fees paid	Monthly in arrears, on Ryan's held/not-held marks.
Install commission paid	In the month after the deposit clears — that's when the deal is real.
Clawback	If a customer cancels in the 14-day cooling-off period, or the deposit is refunded, the install commission isn't paid — or is deducted from the next run if already paid.
Payment method	Wise, GBP into their South African account. Cheapest and fastest. Payoneer as a fallback.
Equipment	Theirs: laptop, headset, fibre. Backup power and backup mobile data are mandatory, not optional — see the hiring page.
Tools	Eco2u provides GoHighLevel access, a UK number to dial from, and the WhatsApp business number. All calls happen on those.
Data	No exporting lists, no personal spreadsheets, no customer details on personal devices. Written into the agreement.

The two alternatives, and why they lose

Both are viable. Both are worse. Here's the honest comparison so the choice is a decision rather than a default.

Option B — pure commission

£30 per held appointment, £150 per install, no base.

On target: £1,200 + £1,500 = £2,700/mo. Struggling: £660.

Why not: costs more than Option A at target and pays less when it matters — during the ramp, when they most need to keep going. It also self-selects: good setters with options don't take no-base roles, so you fish in a smaller pond and churn more.

Option C — hourly plus bonus

£4/hr (~£520/mo) plus £100 per install.

On target: £1,520/mo. Struggling: £720.

Why not: cheapest on paper, and the reason is that it pays for hours. Nothing in it rewards booking more, or booking better. Fine if you're buying admin cover; wrong for the one role whose whole output is appointments.

The cost case sits separately. How the scheme prices against a job, and the business case for hiring at all, are worked through in the internal economics note — they are Attain-side figures and deliberately not on this page.

Go with Option A. It costs a little more than hourly and a little less than pure commission at target, and it's the only one of the three that pays for the three things you actually want — turning up, booking a lot, and booking well.

When to revisit

Once the job economics are confirmed. If there is headroom, lifting the install commission to £150 is the strongest retention lever available and costs very little per job. Attain to confirm before proposing it
Once a second setter joins. Add a small override for whoever trains and reviews the other, or the good one ends up carrying the weak one for free.
If show rate sits below 60% for two months. Shift weight from the appointment fee to the install commission — that's the market telling you booking volume is being bought at the expense of booking quality.
If lead flow can't support 40 held appointments. The scheme isn't the problem; the ad budget is. Don't cut the setter's rates to fix a marketing shortfall — you'll lose them and still have no leads.

Attain Digital × Eco2u NW · appointment-setting system · internal · password-gated.